Today whenever I opened Word 2003, the blank document did not have the top margin at all. So the cursor started from the very top border of the page (see pictures below).
This is what it looked like
instead of this
- In Word, go to "Tools" - "Options" - "View" tab.
- Under "Print and Web Options", check "White space between pages (Print view only)"

By the way, although this problem was nothing to do with Normal.dot, if you ever have such format problems, deleting Normal.dot sometimes fixes the problem.
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